Return Policy
We will always find a solution for you, especially if you are not satisfied with the package. So remember to contact us for help!
We hope you love the items you ordered! But if you are not 100% satisfied, especially need an exchange or refund. Please feel free to contact us online and we will do our best to meet your requirements.
Cancelling an order:
You can cancel your order at any time before the item is shipped. The order cannot be cancelled after the item is shipped. You can contact us online to return or exchange the item after receiving the item.
Return process:
1. To return any order, please contact us online first to explain the item you want to return and why.
2. Our customer service team will respond with a solution and return instructions within 1-3 business days. After receiving our return instructions, please pack the item you want to return in the original packaging.
3. Deliver the package to your local post office.
4. If your return request is accepted, most returns will be processed within 5 business days after we receive your package. We will refund your original payment method. After the refund, you will receive a confirmation email.
Please note that due to different processing times of financial institutions, refunds may take 5-10 business days to reach your bank account.
Return Conditions
1. You have 30 days to decide if an item is suitable for you. If you want to return or exchange an item, please contact us within 30 days of delivery.
2. Returned items must be in unused condition and with original packaging. We do not accept any return items that have been worn, damaged, washed or altered in any way.
3. We will bear the return shipping costs or re-shipment due to product quality or our mistakes.
4. Items with non-returnable marks cannot be returned.
5. We do not accept returned items without proper return requests.
6. Please note that the product does not fit due to wrong size selection and not contacting us to modify the information before shipment cannot be considered as product quality issues, which is the customer's responsibility. We can provide free size exchange service, but the customer needs to pay the shipping fee to send the original product back. After receiving and inspecting the original product, we will send the item in the new size. If you are unsure about the size selection, you can contact us for help via email or private message.
7. Please note that the customer is responsible for the loss or return of the package due to incomplete or incorrect information when placing an order and not contacting us before shipment.
8. Please be sure to check carefully before sending the return. We are not responsible for non-airysences returns.
Note: The original shipping cost and shipping guarantee are non-refundable. If the return reason is not due to product quality problems or our mistake, you need to bear the shipping cost.
Return address
Please contact our customer service in time, and you will receive a reply with the provided return address within 1-3 business days. Note: Please do not send your return to the address on the package. That is not our return address and will affect your return processing.
If the return is caused by the consumer, the consumer should bear the shipping cost. The specific cost should be determined by the courier company you choose.
If the goods received are damaged or incorrect due to our reasons, the consumer does not need to bear the shipping cost for this reason.
We hope you love the items you ordered! But if you are not 100% satisfied, especially need an exchange or refund. Please feel free to contact us online and we will do our best to meet your requirements.
Cancelling an order:
You can cancel your order at any time before the item is shipped. The order cannot be cancelled after the item is shipped. You can contact us online to return or exchange the item after receiving the item.
Return process:
1. To return any order, please contact us online first to explain the item you want to return and why.
2. Our customer service team will respond with a solution and return instructions within 1-3 business days. After receiving our return instructions, please pack the item you want to return in the original packaging.
3. Deliver the package to your local post office.
4. If your return request is accepted, most returns will be processed within 5 business days after we receive your package. We will refund your original payment method. After the refund, you will receive a confirmation email.
Please note that due to different processing times of financial institutions, refunds may take 5-10 business days to reach your bank account.
Return Conditions
1. You have 30 days to decide if an item is suitable for you. If you want to return or exchange an item, please contact us within 30 days of delivery.
2. Returned items must be in unused condition and with original packaging. We do not accept any return items that have been worn, damaged, washed or altered in any way.
3. We will bear the return shipping costs or re-shipment due to product quality or our mistakes.
4. Items with non-returnable marks cannot be returned.
5. We do not accept returned items without proper return requests.
6. Please note that the product does not fit due to wrong size selection and not contacting us to modify the information before shipment cannot be considered as product quality issues, which is the customer's responsibility. We can provide free size exchange service, but the customer needs to pay the shipping fee to send the original product back. After receiving and inspecting the original product, we will send the item in the new size. If you are unsure about the size selection, you can contact us for help via email or private message.
7. Please note that the customer is responsible for the loss or return of the package due to incomplete or incorrect information when placing an order and not contacting us before shipment.
8. Please be sure to check carefully before sending the return. We are not responsible for non-airysences returns.
Note: The original shipping cost and shipping guarantee are non-refundable. If the return reason is not due to product quality problems or our mistake, you need to bear the shipping cost.
Return address
Please contact our customer service in time, and you will receive a reply with the provided return address within 1-3 business days. Note: Please do not send your return to the address on the package. That is not our return address and will affect your return processing.
If the return is caused by the consumer, the consumer should bear the shipping cost. The specific cost should be determined by the courier company you choose.
If the goods received are damaged or incorrect due to our reasons, the consumer does not need to bear the shipping cost for this reason.